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Frequently Asked Questions

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Question
When I click on the document link in my e-mail, it prompts me for a login and password. When I enter my CM/ECF login, it tells me my login failed. What do I do?
Solution
You need to enter your PACER login and password.

1. The first time you click on a document link in your e-mail, the system should display the document without requiring a login. For each subsequent viewing, you will be required to log into PACER and pay a fee of $.10 per page, not to exceed $3.00 per document.

2. In criminal cases, the first time you click on a document link in your e-mail, the system requires you to enter your CM/ECF login and password. Next, you need to enter your PACER login and password. You will not be charged the first time you view a criminal document. If you do not have a PACER login and password, contact the PACER Service Center at 1-800-676-6856.

3. For civil Social Security cases, the first time you click on a document link in your e-mail, the system requires you to enter your CM/ECF login and password. Next, you need to enter your PACER login and password. You will not be charged the first time you view a document. If you do not have a PACER login and password, contact the PACER Service Center at 1-800-676-6856.